Refund policy

Exchange, Return and Refund Policy

1. Exchange Policy:

We offer exchanges within 3 days of receiving the item.
Items for exchange must be in their original condition, unused, and in the original packaging.

2. Return Policy:

Returns are accepted within 3 days of receiving the item.
To be eligible for a return, items must be unused and in the same condition as received.
Customers are responsible for the return shipping costs unless the return is due to our error.

3. Refund Policy:

Refunds are processed within 3 days of receiving the returned item.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.

Additional Notes:

  • Custom or personalized items are not eligible for exchange or return unless they are defective or damaged.
  • Please contact us at swamiexport@gmail.com before initiating any exchange or return to facilitate the process.
  • We reserve the right to refuse exchanges or returns that do not meet the above conditions.

Shipping Policy

1. Processing Time:

Orders are typically processed within 3 days business days after payment confirmation based on stock availability the customer will be informed if it is delayed

2. Shipping Methods:

We offer standard shipping for all orders
Estimated delivery times may vary depending on the destination
Please refer to the checkout page for more accurate delivery estimates

3. Shipping Costs:

Shipping costs are calculated at checkout based on the weight and destination of the order.

4. International Shipping:

We currently offer international shipping. Please note that customs duties and taxes may apply and are the responsibility of the customer.

5. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

6. Address Accuracy:

Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Delays:

While we strive to ensure timely deliveries, unforeseen circumstances such as customs clearance or carrier delays may occur. We appreciate your understanding in such situations.

8. Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact us at swamiexport@gmail.com on the same day of receiving the order, and we will assist you in resolving the issue.

9. Holidays and Weekends:

Please note that our shipping operations may be affected on public holidays and weekends.